Foundations — start here
Lesson 1
What is a Business Analyst?
The role explained plainly — what a BA does and why organisations need one.
Lesson 2
Roles & Responsibilities
What a BA is accountable for across a project, from start to finish.
Lesson 3
Domains & Industries
How the role changes across banking, healthcare, retail and more.
Diagrams — the BA's visual toolkit
Lesson 4
Diagrams Overview
A map of every diagram type and when to use each one.
Lesson 5
Flowcharts
The shapes, the rules, and how to draw a process clearly.
Lesson 6
Use Cases
Describing how a user interacts with a system, including failures.
Lesson 7
ER Diagrams
The map of a system's data — entities, attributes, and relationships.
Lesson 8
Gantt Charts
Tasks against time, with durations and dependencies.
Lesson 9
Fishbone Diagrams
Find the real causes of a problem with structured root-cause analysis.
Skills — beyond the techniques
Lesson 10
Communication Skills
Listening, questioning, and writing — the heart of the BA role.
Lesson 11
Becoming a Sharper BA
Practical habits and quick-note pointers for everyday analysis.
Learn by doing
The best way to learn business analysis is to practise. SmartPrompt lets you turn rough notes into structured specs and diagrams — free, in your browser.
Open the tool →More lessons are being added during the beta. Have a topic you would like covered? Tell us.